Ranked No 1 in the Travel Industry
NIIT Technologies Ltd, the global IT services provider headquartered in New Delhi, was ranked No. 1 in the prestigious Black Book of Outsourcing 2008 Travel Industry user survey. The survey covers contracts held by 1200 of the top airlines, hotel chains, cargo companies and other travel corporations globally.According to the survey findings, NIIT Technologies won the Top Honors and excelled in both sections of ITO and BPO as well as together as a bundled ITO/BPO supplier."Achieving top rank in the Black Book of Outsourcing reinforces NIIT Technologies ability to deliver business value through sharp focus on select industry segments." said Mr. Arvind Thakur, CEO, NIIT TechnologiesThe travel industry is a key focus of NIIT Technologies with 25% of its revenues arising from services to this sector. The survey was conducted by evaluating outsourcing vendors across 18 key performance indicators of operational excellence.The annual study, conducted by the outsourcing management consulting firm Brown-Wilson Group, recognizes excellence among global service providers that demonstrate superior management practices, leadership and outstanding performance."The focus through specialization in the travel and transport industry has differentiated the company leading to a growing base of satisfied clients" said Mr. Mahesh Shastry, Global Head, Travel, Transportation & Logistics, NIIT TechnologiesThe Black Book aids decision making by supplying the most valid and premium knowledge about the complex and dynamic outsourcing marketplace. Released first in May 2005 by John Wiley and Sons Publishers, the "Black Book of Outsourcing" is the world's best selling business book on the subject.
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